5th Floor, 600 Xinshiji Boulevard, Pudong, Shanghai 200120
The People's Republic of China
Tel: (021) 5000000 Fax: (021) 5000001

24 November 200#

Miss. Liao Wen
Liaison Office
Ganjiang Potteries Ltd.
Shanghai Representative Office
444 Jingling Road #202

Dear Miss Liao:

I am sending the claims form you requested in your fax of 23 November 199- and we will consider the matter once we have full details.

I think I ought to point out that this is the fourth time you have claimed on a shipment. Thought I appreciate that your products are fragile, and that in each case the goods have been shipped clean, it would be in your interest to consider new methods of packing. I agree that the claims have been comparatively small, but in future you will have to ask your customers to hold consignments for our inspection to determine the cause of damage. I should also mention that further claims affect your premium when the policy is renewed.

Yours sincerely

Daniel Cooke
Greater China. Region